![]() All products shipping currently do not have this issue. We have identified all Cisco products that have this component and worked with the supplier to quickly put a fix in place. This component is also used by other companies. Once the component has failed, the system will stop functioning, will not boot, and is not recoverable. Although the issue may begin to occur around 18 months in operation, we don’t expect a noticeable increase in failures until year three of runtime. Although the Cisco products with this component are currently performing normally, we expect product failures to increase over the years, beginning after the unit has been in operation for approximately 18 months. ![]() In some units, we have seen the clock signal component degrade over time. However recently, Cisco became aware of an issue related to a component manufactured by one supplier that affects some Cisco products. ![]() Cisco strives to deliver technologies and services that exceed customers’ expectations and meet rigorous quality and customer experience standards.
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